FAQ

General QUESTIONS

PAYMENT INFORMATION

What payment options do you accept?

What is QuadPay?

ORDER INFORMATION & CONCERNS

I need to change something on my order. How can I do that?

My order status says "Unfulfilled". What does that mean?

Why was my order canceled?

Shipping

DOMESTIC SHIPPING

When will my order ship?

SHIPPING RATES & DELIVERY

Shipment Tracking

Lost or Stolen packages

INTERNATIONAL SHIPPING

SHIPPING TIMES

Will I have to pay international taxes & duties?

How are taxes and duties calculated?

Delivery Times

RETURNS

RETURN INFORMATION

Return Policy

How long does it take to process my return?

International Returns

Receive a damaged item?

OTHER INFORMATION