FAQ

Payment Information

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been placed.

You can also choose to pay with PayPal or QuadPay.

QuadPay is a service that allows our customers to make purchases now and pay for them in four equal payments without any interest. To learn more about QuadPay click here.

Order information & concerns

If you need to change or cancel your order, please contact us immediately at support@wildme.com. Once our warehouse has processed your order, we will be unable to make any changes.

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us or order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

Shipping

After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 2pm PST will not be shipped out until the next business day. If you order after 2pm PST on a Friday, your order will likely be shipped out on the following Monday.

We offer free shipping on all orders over $75 in the U.S. along with standard and express options for international orders.

USPS First Class - Calculated at checkout | FREE on orders over $75 | Delivery in 1-3 Business Days

For more information on international shipping, please see below.

USPS First Class | 1-3 business days


Please note, shipping times do not include the standard 1-2 business day processing time it takes for the order to ship out.

Once your order has been shipped, you will receive an e-mail notification containing the shipment tracking information.

Your order may arrive in several shipments. You will receive a separate e-mail notification for each shipment.

If you believe that your package was lost or stolen, please contact customer support here.

International

After your payment is verified, it takes up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 2pm PST will not be shipped out until the next business day. If you order after 2pm PST on a Friday, your order will likely be shipped out on the following Monday.

We offer Standard (via USPS & UPS) and Express (via UPS) shipping options depending on the destination country.

The exact available shipping options for your country will be presented during checkout.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes are about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Wild Me cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.

Note, in rare occasions, customs agents may delay delivery of some packages.

*All international orders are Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

Depending on the destination country and shipping method chosen, international orders can take between 3 to 21 days to deliver.

USPS First Class International | 7-21 business days

UPS Worldwide Expedited | 3-5 business days

We are happy to accept international returns.

-Merchandise must be postmarked within 30 days of receipt 
-Merchandise must be unworn and unwashed 
-Gift Cards are non-returnable and non-refundable

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For international returns, return shipping and any reverse duties are the responsibility of the customer. 

To begin your return, reach out here or send an email to support@wildme.com

RETURNS

-Merchandise must be postmarked within 30 days of receipt 
-Merchandise must be unworn and unwashed 
-Gift Cards are non-returnable and non-refundable


We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

If you'd like to return a purchase, we can provide you with a shipping label (U.S. customers only). The cost of the shipping label will be deducted from your refund/credit amount. Original shipping charges are non-refundable.

To begin your return, reach out here or send an email to support@wildme.com

Once you notify us that you would like a return, we will email you a prepaid return label within 48 hours. The cost of the return label will be deducted from your refund amount.

Once your return has been received by the warehouse and it complies with our return policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

Please reach out to the Customer Support team here or send us an email at support@wildme.com and we will help resolve the issue.

Other information

Apply Here



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